Last updated: July 2026
Cancellations for Cabo Flyboard services must be requested via email to info@flyboardcabo.mx at least 72 hours before the day of the reservation to be refundable.
Cancellations requested at least 72 hours before the event will receive a full refund of the deposit paid.
Cancellation requests made with less than 72 hours' notice will not be entitled to a refund.
Cancellations cannot be requested after the reservation date, and no refund will apply.
To receive services from Cabo Flyboard, you must present the original credit card used to purchase the booking and a valid government-issued photo ID, along with the e-ticket emailed to you when your order was placed.
The name on the credit card and ID must match the name on the booking. If they do not match, or if you do not have both the card and the ID, entry will be denied without a refund.
By placing an order for Cabo Flyboard services, you confirm that you have read this policy and our terms of use, and agree to abide by them. This is a binding agreement between you and Cabo Flyboard.
Circumstances outside Cabo Flyboard's control are not grounds for a refund, including but not limited to family emergencies, medical emergencies, employment issues, traffic, parking, or transportation problems.
If you purchased for the incorrect date, location, or activity, Cabo Flyboard is not obligated to provide a refund, credit, exchange, or transfer.
If you encounter a problem during a Cabo Flyboard activity, you must file a complaint within five (5) calendar days following the date of the event by emailing info@flyboardcabo.mx.
Failure to contact us within five (5) days constitutes a full waiver of your right to request compensation.